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Manufacturer Policies

Steel City Collectibles is an Authorized Internet Retailer for both Panini America and Upper Deck. With our agreement with these manufacturers, there are certain guidelines we must adhear to.

Upper Deck

  • We are unable to ship factory sealed boxes and cases to Canada until it has been one full year past it's release date.
  • We cannot sell to resellers until the product has been out for 90 days

What does that mean for you?

Buying from Steel City Collectibles online gives you protection in the unlikley event that there is an issue with the content of your Upper Deck products. If there is an issue with your product, you may contact Upper Deck Customer Service and they will be able to assist you with your problem provided that you have a copy of your receipt from us. If you purchase from a non-authorized dealer, Upper Deck Customer Service will not be able to assist you.

Panini

  • We are unable to ship factory sealed boxes and cases to Canada until the product has been out for 180 days.

Contact Information

The Upper Deck Company:

Address: 2251 Rutherford Road Carlsbad, CA 92008

Phone: 1-800-873-7332

Email: QA@upperdeck.com

Panini America, Inc:

Address: Panini America, Inc. 5325 FAA Blvd. Suite 100 Irving, TX 75061

Phone: (817)-662-5203

Have a question? Give us a call: 1-800-752-7995