steel city collectibles product frequently asked questions

Product FAQs

Are your items factory sealed?

Unless explicitly stated, all of our boxes and cases are guaranteed to be factory sealed and unsearched. We purchase all of our items directly from the manufacturers or on the secondary market from reputable sources. 

My product guaranteed more hits than I received. What do I do?

In some cases, you may receive less 'hits' than what is guaranteed on the box by the manufacturer. Fortunately, this is a rare occurrence, but it does happen from time to time. You need to contact the manufacturer with proof of purchase, and they will compensate you in some way within the first year of the product's release. We are happy to provide you with any additional information that you may need to rectify the situation with the manufacturer.  

I purchased a box and received an expired redemption card. Can I still get my cards?

When purchasing older product, it may contain expired redemption cards. In some cases, the manufacturer will compensate you with another card similar value in the event that you receive an expired redemption. This is not guaranteed, however. In purchasing older product, the buyer assumes the risk of receiving expired redemption cards.

I am unsatisfied with my purchase. Can I return it for a refund?

We will not accept returns on opened boxes, cases or packs of cards. If you have not opened your item and wish to return it please consult our Returns and Exchanges section to see if you qualify for a return.

I found a lower price on another website. Will you match the price?

We strive to have the most competitive pricing in the market and we want your business. Please contact us before placing your order with the lower price, and we will match it whenever possible.