Steel City Collectibles takes care when packing and shipping your order. We use strong boxes that are sized right for the number of items in your order. We double box all cases.
All orders (excluding Group Break orders which vary based on the date of the break) are typically shipped within 1-2 business days from the time that the order is placed. You will receive an e-mail notification once your order has been shipped.
*Presale Items typically ship on release date, depending on when our shipment arrives from the manufacturer.
We offer free shipping on orders over $199 shipped within the continental United States.
We sometimes run promotions where a lower amount is required to qualify for free shipping. $199 is the standard, normal threshold.
Orders under $500 will ship either USPS Priority Mail, USPS First Class or Fedex Ground, depending on the package weight. Orders over $500 will go Fedex Ground.
We strive to provide our customers with the cheapest rates possible for shipping orders. Our rates are pulled directly from our carrier's systems and closely match our costs to ship the package to you. We do not alter these rates, and if you are quoted a lesser amount than what is required of us to ship the package, we pay for the difference.
During checkout, most services will return an estimated delivery date. These dates, like the rates themselves, are generated by the respective carrier. Please not that these dates are estimates and are subject to change based on weather conditions, carrier issues, accidents, etc. We cannot control issues with the carrier and are unable to refund any shipping costs if the package is lost due to a carrier issue.
Some services, such as Fedex Overnight, have guaranteed delivery dates and times. In an event that your package does not arrive within the guaranteed window, please contact us and we will work with you to get the issue resolved.
Orders over $999 may require a signature upon delivery. At all times, signature requirement is sometimes subject to the driver who is delivering the package at that time.
Shipping address requirements vary based on the type of payment used.
To ensure the validity of each transaction and for the safety of ourselves and our customers, the above rules apply. If you need to ship to a different address than is associated with your method of payment, please contact us first. Fedex customers can usually change the delivery location of their package using Fedex Delivery Manager.
If an order is placed with a mismatch of the billing and shipping address, we reserve the right to cancel your order and payment at the time of purchase. We will contact you with the information on how to place your order.
By signing up for the free services Fedex Delivery Manager and My USPS, you can control your delivery to fit your schedule.
We ship to most areas of the world daily! There are some exclusions however. If you see that your country is not listed in the address forms in checkout, please contact us to see how we can get your order place.
Our shipping rates do not include any import or brokerage tax that may be due upon delivery of orders shipped outside of the US. You as the buyer agree to pay all brokerage fees and taxes that may be due at the time of delivery.
We will not declare a lesser value to customs on any international shipment.